We continue to monitor the latest novel COVID-19 updates from the Centers for Disease Control and Prevention (CDC). Our clinical leaders have implemented protocols that are consistent with CDC guidelines to ensure the quality and safety of the care we provide to our patients.
This page will be frequently updated with COVID-19 information and resources.
No visit restrictions
To promote the health and safety of our patients and employees, all iServe staff are required to wear proper protective gear when visiting a patient’s home. Prescreening are done through a phone call to the family of the patient to ensure no one in the house has COVID-19
Our team is still here to proudly serve our patients during this time through our coordinated efforts to ensure safety while providing the best care to our patient at their homes. We know this is a stressful time, and we are ready to make sure our patients receive the best and safest care possible. If you are a healthcare provider looking for information on making a referral, click here.
Home health and hospice updates
Our goal during the COVID-19 pandemic is to continue providing superior care to our patients in the safety of their home, where they are less susceptible to the spread of the virus.
We continue to monitor the latest COVID-19 updates from the Centers for Disease Control and Prevention (CDC) and the Centers for Medicare and Medicaid Services (CMS), as well as federal, state and local guidance. We have implemented protocols that are consistent with these guidelines to ensure the quality and safety of the care we provide.
Our COVID-19 response and prevention plan
Our COVID-19 Task Force monitors guidelines daily to ensure we have the most current facts so we can provide early, accurate and effective communication to our employees and the patients we serve. The Task Force guides our response to COVID-19 and ensures we comply with public health recommendations.
Daily health screenings
iServe Healthcare requires that our home health and hospice employees self-monitor twice a day and report any symptoms of COVID-19 immediately. We have also instituted several layers of patient screening prior to every visit and upon entering the home or facility to keep our patients and employees safe.
Use of personal protective equipment
All iServe Healthcare clinicians are well-trained on the use of personal protective equipment and supplied with the necessary equipment to care for patients safely. iServe Health is following CDC guidance on the use of N95 masks, gloves, gowns and face shields.
Telehealth technology and distance visits
iServe Healthcare has developed strategies to provide high-quality patient care while reducing the risk of COVID-19 transmission by providing alternatives to traditional in-home visits. We are utilizing non-touch distance visits that are preferably performed outside of the patient’s home or facility. We also utilize technology to perform telehealth visits when a traditional in-home visit can be supplemented by a telephonic visit.
For patients and caregivers
Our patient and caregiver resources hub offers information on visitation restrictions, shares suggestions on how to stay connected and addresses other frequently asked questions.
We are committed to keeping you safe
Safety is top priority at iServe Healthcare. We have experience and expertise in caring for patients with all types of infectious diseases and have been doing so on a daily basis, following infection control protocols consistent with CDC guidelines.
For referral sources
We know this is a stressful time, and we are ready to make sure our patients receive the best and safest care possible. If you are a healthcare provider looking for information on making a referral, we can help.
COVID-19 information provided by the CDC
Whether at home, in public venues or at work, each of us is exposed to a range of illnesses including colds and flu. If you’re feeling ill, stay home, and seek care if you have signs of serious illness such as:
- Shortness of breath
- Clean your hands often
- Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact
- Avoid close contact with people who are sick
- Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.
Tips on preventing the spread of infection
- Wash your hands frequently with soap and warm water for 20 seconds. If soap and water are not available, use an alcohol-based hand rub (hand sanitizer) with at least 60% alcohol.
- Cover your cough with your upper sleeve or elbow to keep germs from spreading.
- Avoid sharing drinks, food, and/or cigarettes or vaping products.
- If you share a room or apartment with someone who is sick, try to stay at least 6 feet away to prevent exposure through coughing.
- Stay home if you’re sick and avoid contact with other people.
- Be safe out there!
For more information on COVID-19, visit https://www.cdc.gov/coronavirus/2019-ncov/index.html.